Greater Philadelphia home IT support
Premium Home IT & Smart Home Support
PTC Home Concierge provides ongoing support for WiFi, smart-home systems, household devices, and network security so busy homeowners have one reliable place to call.
5-star rated
9 Google reviews
Microsoft Partner
Sonos Integrator and Reseller
UniFi installers
The problem
Home Tech Shouldn’t Be This Frustrating
You shouldn’t have to be your own IT department.
The solution
A Reliable Tech Team for Your Home
PTC Home Concierge is a subscription support service for the technology your household uses every day.
We resolve recurring problems, maintain covered systems, and give you clear guidance when something needs attention.
Membership options
Prevention Costs Less Than Recovery
One outage, failed setup, or preventable security issue can interrupt work, compromise devices, and cost more time than ongoing support.
The Real Price of Unmanaged Technology
Most technology problems are expensive long before anyone calls for support. Downtime, unreliable systems, and security gaps quietly drain time, productivity, and peace of mind.
Video calls, deadlines, and remote work should not depend on DIY troubleshooting.
Family devices, work laptops, cameras, and smart systems need real protection.
Your time is better spent anywhere other than router apps and support forums.
Two Memberships for Ongoing Home Tech Support
Choose the support level that fits how much your household relies on technology every day.
Core
$2,000/year
Reliable home technology support for households that want covered systems working properly.
- Ongoing support for covered household technology
- Cybersecurity protection for covered devices
- WiFi and network performance support
- Smart home and connected device support
- Annual review of covered home technology
- Quarterly proactive check-ins
- Defined coverage for your most important household devices
Recommended for connected households
Priority
$3,000/year
More support capacity and faster routing for busy households that rely heavily on technology every day.
- Everything included in Core Membership
- Priority support and accelerated response times
- Additional support capacity for busier households
- Deeper troubleshooting for larger connected setups
- Priority scheduling for eligible on-site visits
- Quarterly check-ins and performance reviews
Not sure which membership fits? Start with the free audit. You will receive a practical recommendation before making a decision.
Book Your Free Home Tech AuditFree home tech audit
Clear Answers Before You Commit
The audit is a short consultative review of your home technology. It is designed to identify what is causing friction, what needs attention, and whether Home Concierge is the right fit.
- WiFi coverage and network health review
- Device, smart-home, and home-office pain points
- Basic security and family protection review
- Remote versus on-site support recommendation
- Clear next-step plan with practical priorities
Service area
On-Site Home Technology Support Across Greater Philadelphia
PTC Home Concierge serves Philadelphia, the Main Line, Montgomery County, Bucks County, Chester County, Delaware County, and South Jersey. Remote-only support may be available after a fit conversation.
Philadelphia
Main Line
Montgomery County
Bucks County
Chester County
Delaware County
South Jersey
Built for Households That Value Consistent Support
Your network, key devices, smart-home systems, and support history are tracked so every request starts with context.
You get direct recommendations, not a list of unexplained technical options.
Check-ins, assessments, and follow-up help reduce repeat issues instead of waiting for the next outage.
PTC Home Concierge exists because modern homes now rely on networks, devices, cameras, accounts, and apps that rarely get supported together. We bring a practical, accountable support model into the home.
You are not asked to explain the same setup every time. We document covered technology, learn what your household depends on, and keep enough context to resolve problems efficiently.
What you get
Better Performance.
Better Security.
Less Frustration.
Performance
- WiFi optimization and coverage fixes
- Device speed and reliability improvements
Security
- Safe browsing for your entire family
- Network protection and monitoring
Convenience
- Help with covered household technology issues
- New device setup and integration
Smart Home
- Setup and optimization for lighting, audio, and cameras
- Systems configured to work together
How it works
Simple, Fast, Done Right
After that, we handle it so you don’t have to.
-
1
Book your free Home Tech Audit
-
2
We identify issues and opportunities
-
3
We support covered systems and resolve recurring issues
INTERNAL TECH DASHBOARD
PTC Ops Dashboard
Request, triage, and resolution status for the support team.
At a glance
Wi-Fi Coverage
Whole-home signal strength
Review
Network Security
Protection and risk level
Review
Connected Devices
Total devices on network
27
Internet Performance
Speed and reliability
Good
Data Protection
Backup and recovery status
Active
Key findings
Upstairs office Wi-Fi is weak
Dead zones detected on the second floor.
IoT devices need updates
Firmware checks are pending on three devices.
Guest network not isolated
Separate guest traffic before the next audit cycle.
Optimization opportunity
Adjust channel planning and access controls to reduce noise and improve reliability.
Estimated improvement
82% → 96%
Trusted support
Trusted by Busy Households Across Greater Philadelphia
“PTC fixed problems we’d been dealing with for years and made everything run the way it should.”
“Our WiFi finally works everywhere in the house — and the TVs and cameras do too.”
“It’s a relief having one team we can actually trust with all of our home tech.”
Fit matters
Designed for Households That Want Consistent Technology Support
The service works best when there is a real need for ongoing reliability, support, and guidance. The free audit helps both sides confirm fit before any membership is recommended.
Best for
- Remote and hybrid professionals
- Busy families with many connected devices
- Executive households that value response and discretion
- Smart-home owners who want covered systems supported
- Households tired of troubleshooting recurring issues
Not the right fit for
- Occasional one-time computer repair
- DIY users who prefer to manage everything themselves
- Price-shopping break/fix requests
- Emergency-only support with no ongoing relationship
FAQ
Answers Before You Book
What areas do you serve?
We provide on-site home technology support across Philadelphia, the Main Line, Montgomery County, Bucks County, Chester County, Delaware County, and South Jersey.
What happens during the free audit?
We review your main pain points, network health, connected devices, smart-home systems, and basic security posture. You leave with a plain-English recommendation.
Is the audit remote or on-site?
Most audits are completed remotely in 20-30 minutes. If the environment needs hands-on review, on-site service is available throughout the Greater Philadelphia area.
How fast is support?
Response timing depends on the issue and membership. Priority members receive accelerated routing. If you need response terms beyond Priority, contact us about a customized support solution.
Do you support Apple and Windows?
Yes. We support Apple and Windows computers, phones, tablets, printers, and common home-office setups.
Do I need to replace existing equipment?
Not automatically. We start by assessing what you already have and only recommend replacement when it is the practical answer.
What smart-home ecosystems do you support?
We support common systems including Sonos, Apple Home, cameras, thermostats, lighting, streaming, and network-connected devices.
Do you work with builders or installers?
We can support covered technology while working alongside your builder or installer. Broader project or vendor coordination falls outside Core and Priority; contact us to discuss custom support.
Can you support vacation homes?
Second-home support falls outside Core and Priority. Contact us so we can review the locations, systems, and support requirements involved.
Can you help after moving?
Yes. We can help evaluate inherited equipment, set up the network, reconnect devices, and stabilize the home office and smart-home systems.
What happens during emergencies?
We triage the issue, handle what can be resolved remotely, and coordinate next steps if on-site service or a third-party vendor is required.
No Guesswork.
No Risk.
If we can’t improve your setup, you don’t pay.
Free home tech audit
Start with a Home Tech Audit
It takes about 2 minutes to request. Most audits are completed remotely in 20-30 minutes. We will recommend Core, Priority, or a customized support conversation based on what your household needs.